Returned Mail Guide
Learn how to view and manage returned letters in your account
Overview
Free Return Service
Our free return to sender monitoring service logs any returned items in our system.
Notifications
Receive notifications for each returned item along with the specified reason.
Easy Management
View and manage all returned items from a single dashboard.
Accessing Returns
Viewing Returned Mail
How to Access:
- Log in to your account
- Select the "Undelivered Mail" tab
- View the list of returned letters
- Click on an item for details
Finding Specific Items
Search and filter returned mail by:
- Date range
- Recipient details
- Return reason
- Original order reference
Managing Returns
Return Details
View the reason for return and any additional notes from the postal service.
Original Document
Download the original letter by clicking the "PDF" button next to the returned item.
Taking Action
Update recipient details and resend letters directly from the returns interface.