Contact
Talk to us, or skip the talking.
Intelliprint doesn’t require a sales call — most customers sign up and send their first letter within 15 minutes. But if you need a human, here’s where to find one.
Ways to reach us
Three ways to get in touch.
hello@intelliprint.net
For sales enquiries, support questions, billing, partnerships — one inbox covers everything. Monitored Monday to Friday, 9am to 5pm GMT/BST.
+44 (0) 113 543 1659
For urgent questions, demo bookings, or conversations that need a voice. Answered Monday to Friday, 9am to 5pm GMT/BST.
Support tickets
Existing customer? Raise a ticket from inside the dashboard. Your account context comes through automatically, so we can help faster.
Who should I contact?
Most questions answer themselves.
Before you email: many common questions are faster to solve on your own.
Want to start sending?
Skip the sales call. Create an account, add some credit, upload a letter or postcard — you can be posting within minutes. No contract, no minimum order.
Technical or API questions?
Check the API docs first. They cover authentication, endpoints, webhooks, and all three products (letters, postcards, direct mail). Still stuck? Email us with your request ID.
Pricing questions?
All our rates are on the pricing page — letters, postcards, postage classes, add-ons, everything. No hidden fees, no tiers, no setup charges.
High-volume or bespoke needs?
Running a bulk direct mail campaign, need a custom integration, or want our team to source a mailing list? Email us with what you’re trying to do and we’ll take it from there.
Our office
Everything we produce is printed and posted from our own UK facility in Leeds — your documents don’t leave the country, and the same team that prints the mail monitors support. Post intended for our attention (rather than our customers’ recipients) can be sent to:
Innovate: Print, Direct Mail and Fulfilment Ltd
Unit 3, Silver Royd Business Park
Silver Royd Hill
Leeds, LS12 4QQ
United Kingdom
Please don’t post customer mail here. The system handles that separately — post sent to the business address won’t be routed into customer mailings.
FAQ
Before you email.
How quickly will I hear back?
Emails sent during business hours (Mon–Fri, 9am–5pm GMT/BST) are typically answered the same working day. Emails sent outside those hours are picked up the next working day. Support tickets from inside the dashboard are prioritised because they carry your account context.
Do I need a demo to get started?
No. Sign up, add some credit, upload a document — you can send your first letter in 15 minutes without talking to anyone. Demos are available if you want one, but most customers don’t need one.
Do you offer live chat?
We used to, but we retired it. Support tickets raised from inside the dashboard carry your account context automatically and usually get a faster, more useful answer than chat did. Email also works, especially for anything that needs a considered answer or screenshots.
I can’t sign in — what now?
Use the password reset on the sign-in page first. If that doesn’t resolve it, email us from the address associated with your account so we can identify you quickly. Never send your password.
I have a press or partnership enquiry.
Email hello@intelliprint.net with ‘Press’ or ‘Partnership’ in the subject line and we’ll route it to the right person.
I’m reporting a security issue.
Email hello@intelliprint.net with ‘Security’ in the subject. We take vulnerability reports seriously and will acknowledge within one working day.
Not ready to email us?
Create an account and start sending.
No sales call, no credit card, no minimum order. You can have a letter on its way inside 15 minutes.