Mail History & Tracking
Track your mail and view detailed history of all your mailings
Viewing Mail History
Access your complete mailing history to view details of all letters sent through Intelliprint:
Accessing Mail History
- Click "History" in the main navigation menu
- View a list of all mailings in chronological order
- Click any entry to view detailed information
Search & Filter Options
- Search by recipient name or address
- Filter by date range
- Filter by mail status
- Filter by mail type (letter, batch, etc.)
- Filter by team or user (for administrators)
Exporting History
- Export to CSV for spreadsheet analysis
- Download PDF reports
- Save filtered views for regular reporting
- Schedule automated exports
Mail Status Tracking
Status Definitions
Submitted
Document has been uploaded and is queued for processing
Processing
Document is being prepared for printing
Printed
Document has been printed and is being prepared for dispatch
Dispatched
Mail has been collected by Royal Mail
Delivered
Confirmation of delivery (for tracked items)
Tracking Timeline
Each mail piece includes a detailed timeline showing:
- Submission date and time
- Processing milestones
- Dispatch information
- Estimated delivery date
- Actual delivery confirmation (for tracked items)
Batch Tracking
For bulk mailings and mail merge jobs, track multiple items efficiently:
Batch Overview
- Total items in batch
- Processing progress
- Success/failure statistics
- Delivery status breakdown
Individual Item Tracking
- Search within batch by recipient
- Filter by status
- View individual tracking details
- Export selected items
Pro Tip: Use batch references in your file names or descriptions to easily locate related mailings in the future.
Notifications & Alerts
Stay informed about your mailings with customisable notifications:
Email Notifications
- Processing confirmations
- Dispatch notifications
- Delivery confirmations
- Error alerts
Dashboard Alerts
- Status updates
- Processing issues
- Batch completions
- System notifications
Notification Settings
Customise your notification preferences in Settings:
- Choose which events trigger notifications
- Set notification methods (email, dashboard, or both)
- Configure notification frequency
- Set up team notifications
Need More Information?
Learn about managing teams and user permissions to control access to mail history and tracking.
Team Management Guide