Help
Mailing & production
Envelope formats, postage classes, same-day cutoffs, returns, and what happens after you hit send.

Adding letterheads and attaching extra documents
Upload a reusable background for a consistent letterhead across every mailing, and attach terms, forms, or brochures alongside your main letter.
Reviewed 8 July 2026Cancelling a mailing
You can cancel a print job before it's printed, and your account is refunded for any mail items that get cancelled. Here's which statuses can still be stopped.
Reviewed 8 July 2026Choosing a postage service
From standard second class through to same-day-tracked special delivery — here's what each postage service covers and how to set it on a print job.
Reviewed 8 July 2026Choosing an envelope or postcard size
Intelliprint supports four letter envelope formats and three postcard formats, each with a different maximum sheet count. Here's how to pick and set one.
Reviewed 8 July 2026Scheduling a mailing for a future date
Use postage.mail_date to choose the day Intelliprint prints and dispatches a mailing — and how same-day cutoffs affect the default timeline.
Reviewed 8 July 2026Tracking the status of a mailing
Every mail item moves through a set of statuses from draft through to sent. Here's what each one means and how to check the status via the API.
Reviewed 8 July 2026